Refund Policy

Last Updated: June 25, 2026

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At 66 Lottery, we are committed to maintaining a highly secure, transparent, and fair financial ecosystem for all our players. Because we provide real-time digital Real Money Gaming (RMG) services, it is crucial that you fully understand our policies regarding deposits, gameplay, cancellations, and refunds.

By registering an account and depositing funds into your 66 Lottery wallet, you agree to the following Refund & Cancellation Policy.

1. Finality of Bets and Gameplay (No Cancellations)

  • Irreversible Actions: Once you have placed a bet, participated in a color prediction round, entered a Crash game (e.g., Aviator), or spun a slot, the action is 100% final and cannot be cancelled or reversed.
  • No Refunds on Losses: 66 Lottery operates on certified Random Number Generators (RNG) to ensure fair play. If you lose a game, the deducted wager amount is non-refundable under any circumstances. We do not issue refunds for “accidental” bets or poor gaming outcomes.

2. Deposit Issues and Technical Failures We understand that banking networks (UPI, IMPS, Crypto blockchains) can occasionally experience technical delays or timeouts.

  • Amount Deducted but Not Credited: If funds have been successfully deducted from your personal bank account or crypto wallet but are not reflecting in your 66 Lottery wallet within 30-60 minutes, please do not panic.
  • Action Required: Immediately contact our 24/7 Live Support and provide your Transaction ID (UTR number or Crypto Hash) along with a valid payment screenshot.
  • Resolution: Upon cross-verification with our payment gateway partners, the missing funds will be manually credited to your gaming wallet. If the transaction ultimately fails at the gateway level and the money is returned to us, we will initiate a direct refund to your original payment method.

3. Standard Withdrawals vs. Refunds Please note that “Withdrawing” your winning balance is fundamentally different from a “Refund.”

  • 1x Wagering/Turnover Requirement: To comply with strict Anti-Money Laundering (AML) regulations in India, you cannot simply deposit funds and immediately request a refund or withdrawal. All deposited amounts must be wagered (played) at least once (1x turnover) on the platform.
  • Cashouts: Once the 1x turnover requirement is met, you are free to withdraw your unplayed real cash balance and winnings at any time through our standard withdrawal process. This is considered a payout, not a refund.

4. Fraudulent Transactions and Chargebacks

  • Unauthorized Use: If you suspect that an unauthorized deposit was made on 66 Lottery using your banking details, you must notify our Support Team immediately before any of the funds are played. If the funds remain untouched in the wallet, we will freeze the account, investigate, and process a refund to the source account. Once funds are wagered, no refunds can be issued.
  • Malicious Chargebacks: Any unjustified chargeback requests filed with your bank after you have already wagered the funds will be treated as fraud. We reserve the right to permanently ban your account, dispute the chargeback with substantial gameplay logs, and report the incident to relevant financial authorities.

5. Account Suspension and Forfeiture If your 66 Lottery account is suspended or permanently terminated due to severe violations of our Terms & Conditions (e.g., using cheat bots, operating multiple accounts for bonus abuse, or underage gaming), any remaining wallet balance—including both initial deposits and winnings—will be forfeited immediately. No refunds will be processed for accounts banned due to fraudulent activity.

6. Refund Processing Time For any genuine, approved refunds (such as a failed gateway transaction that needs to be reversed), the processing time typically takes 5 to 7 business days depending on your bank’s clearing cycle. Refunds will exclusively be sent back to the original source of payment (e.g., the exact UPI ID or bank account used for the deposit).

7. Contact Information If you have a dispute or require assistance with a failed transaction, our dedicated financial support team is always available to help.

  • Live Support: Available 24/7 via the 66 Lottery App and Website interface.